Refund Policy

Cancelling a subscription stops future renewals. Cancellation does not automatically create a refund for the current billing period.

PandaDict subscription fees are generally non-refundable once a billing period starts. Cancellation stops future renewals and keeps access until the current paid period ends.

This Refund Policy does not limit mandatory statutory rights you may have under applicable consumer law.

If you are an EU or UK consumer and this is your first purchase, you may request a refund within 14 days of purchase unless you expressly consented to immediate access to digital services and acknowledged that this may waive your withdrawal right.

PandaDict supports prorated refunds for eligible requests.

Prorated refunds are calculated by natural days in the active billing period.

Formula: Refund Amount = Amount Paid * (Remaining Days / Total Billing Days), where Used Days = floor(elapsed natural days).

• Used days are counted as completed natural days only. Any unfinished day is not counted.
• Example: 2.5 days of usage is treated as 2 used days.

We may provide a full or partial refund in cases such as:

• Duplicate charges or clear billing errors.
• Unauthorized payments confirmed by our review.
• Material technical issues that prevent access to paid features and are not resolved within a reasonable support window.

Refunds are usually not granted for:

• Missed cancellation before automatic renewal.
• Pricing changes previously notified before renewal.
• Service suspension due to account abuse or Terms violations.

Send a request to june.yin@outlook.com with your account email, order ID, purchase date, and reason for the request. If you paid via Paddle, you may also use the refund/contact options available in your Paddle receipt portal.

Please submit requests within 30 days of the charge date. We may ask for additional details to verify account ownership and payment status.

We aim to review refund requests within 5 business days. If approved, funds are returned to the original payment method. Actual bank processing time may vary.

If your purchase was completed through a third-party platform or payment processor, that platform's refund flow and timelines may also apply.

Before filing a chargeback, contact support so we can help resolve the issue quickly. Repeated abusive refund or chargeback behavior may result in account restrictions as permitted by law.

We may update this Refund Policy from time to time. Updated versions will be posted on this page with a revised effective date.